Terms & Conditions
AMATHUS TERMS AND CONDITIONS
By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:-
1.He/she has read these terms and conditions and has the authority to and does agree to be bound by them;
3.He/she is over 18 years of age and resident in the United Kingdom and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services.
1. YOUR CONTRACT
A contract will exist between you and us as soon as we issue our confirmation invoice which will be posted/e-mailed to you. English Law will apply to your contract and any matter which arises between us (except as set out below). must be dealt with under the ABTA Arbitration Scheme (see clause 8) or by the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and any matter of any description which arises between us governed by the law of Scotland/Northern Ireland as applicable.
2. FINANCIAL PROTECTION
“We provide financial security for flight inclusive Packages and ATOL protected flights. We do this by way of a bond held in favour of the Civil Aviation Authority under ATOL number 1272. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists the flight, accommodation, car hire and/or other services that are financially protected, where you can get information on what this means for you and who to contact if things go wrong. For further information, visit the ATOL website at www.atol.org.uk. The price of our flight inclusive arrangements includes the amount of £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices. Not all holiday or travel services offered and sold by us will be protected by the ATOL Scheme. ATOL protection extends primarily to Customers who book and pay in the United Kingdom.
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL Scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
We provide financial security for holidays not including flights by way of a bond held with ABTA (No. V6612). If your package holiday does not include flights, ABTA will financially protect your holiday by either refunding monies for advance bookings or returning you to the point where your contracted arrangements with us commenced. Please note that some of the links on our website are to non-ABTA sites. The ABTA scheme of financial protection does not apply to these sites.
If you book arrangements other than an ATOL protected flight or Package holiday from us your monies will not be financially protected. Please ask us for further details.”
3. HOLIDAY PRICE
We endeavour to ensure that all the information and for prices both on our website and in our catalogue are accurate, however occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before your booking is confirmed.
At the time of booking you must pay a deposit of £175 per person, together with insurance premium if required and an additional deposit of £150.00 for wedding arrangements if applicable. A supplementary deposit maybe required to secure certain arrangements which are non- refundable. The balance of the price of your travel arrangements must be paid no less than eight weeks before your departure date. Payments by credit card Mastercard/Visa) are subject to a handling fee. If all monies are not paid in full and on time (including any surcharge where applicable), we will treat your travel arrangements as cancelled by you and we shall retain your deposit. If we do not cancel straight away because you have promised to make payment, you must pay the cancellation charges shown in clause 5 depending on the date we reasonably treat your booking as cancelled. For flight inclusive bookings, all monies paid to an authorised agent for your holiday with us will be held on our behalf until they are paid to us or refunded to you. The from price of your travel arrangements is based on known hotel rates and transport costs in February 2011 All from prices are shown in UK pounds sterling. Prices valid from February 2011 until publication of any revised edition.
Once the price of your chosen holiday has been confirmed at the time of booking, we will, subject to the correction of errors, only increase or decrease it subject to the conditions set out in this clause, if our costs increase or decrease as a result of transportation costs or dues, taxes or fees payable for services such as landing taxes or embarkation or disembarkation fees at ports or airports increasing or decreasing or our costs increase or decrease as a result of any changes in the exchange rates used to calculate the cost of your holiday. We will not impose a surcharge within 30 days of departure. We will absorb any increase in our costs equivalent to 2% or less of the price of your travel arrangements, excluding insurance premiums and any amendment charges. You will be surcharged for the amount over and above that, plus an administration charge of £1 per person together with an amount to cover commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, excluding insurance premiums and any amendment charges, you will have the choice of the options set out in clause 6. Although insurance (where purchased through us) does not form part of any contract with us or of any package we will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your confirmation invoice. If you do not tell us that you wish to do so within this period of time, we are entitled to assume that you will pay the surcharge. Any surcharge must be paid with the balance of the cost of the holiday or within 14 days of the issue date printed on the surcharge invoice, whichever is the later. A refund will only be payable if the decrease in our costs exceeds 2% as set out above. Where a refund is due, we will pay you the full amount of the decrease in our costs. Refunds will not be paid if any applicable decrease in costs occurs within 30 days of departure. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place. Certain airlines may charge for additional pieces of luggage even though they may be under the required weight. ‘From’ prices shown represent the lowest available price within each date band.
4. CHANGES BY YOU
We will do our utmost to assist you to make changes but it may not always be possible for changes to be made. Requests for changes must be in writing from the person who made the booking. You must pay an administration fee of £40 per person (maximum £175 per booking), and any further costs we incur or which are imposed by any of our suppliers as a result of the change. Certain travel arrangements (low cost airlines, special class air fares i.e.: Apex Tickets) cannot be changed after a reservation has been made and any alteration request will incur a 100% cancellation charge.
5. CANCELLATION BY YOU
If you wish to cancel your confirmed arrangements, written notification from the person who made the booking must be received at our offices. Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges shown below. Except as stated below*, where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost of the holiday payable by the person(s) cancelling excluding insurance premiums and amendment charges. Insurance premiums and amendment charges are not refundable. Period before departure we receive notification of cancellation.
Departures from 1 November 2011
More than 70* days Deposit forfeited
Between 70 and 29 days before departure date 50% or deposit if greater
Between 28 and 22 days before departure date 70% or deposit if greater
Between 21 and 8 days before departure date 90% or deposit if greater
Day of departure - 7 days before departure date 100%
(*Day one of your cancellation will be taken as the day before your actual date of departure)
Certain travel arrangements (low cost airlines, Special class air fares i.e.: Apex Tickets), incur 100% cancellation charges if you cancel at any time after the reservation has been made. For all bookings which include these travel arrangements, the cancellation charges set out in the table above represent a percentage of the total cost of the accommodation, car hire, transfer etc portion of the holiday only. In addition to these, you will also have to pay by way of cancellation charge 100% of the flight element of your holiday irrespective of the period before departure within which the cancellation notice is received. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges (subject to any policy excess).
6. IF WE CHANGE OR CANCEL YOUR HOLIDAY
Occasionally, we have to make changes or correct errors in this catalogue and other details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. Most changes are minor although sometimes we may have to make a significant change. Examples of a minor change are a change of airline, aircraft or ferry type used in the provision of your holiday/flight, an alteration in your outward travel time by less than 12 hours, a change of accommodation to another of the same standard. If we have to make a major change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of:- (a) (for major changes) accepting the changed arrangements. (b) purchasing an alternative holiday/arrangements from us, of a similar standard to that originally booked if available. if this holiday is in fact cheaper than the original one, we will refund the price difference. (c) cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us. A change of airport within the London airport area (Heathrow, Gatwick, Luton,or Stansted) is not classed as a major change. If we have to make a major change or cancel, we will also pay you the compensation payments set out in the table below depending on the circumstances and when the major change or cancellation is notified to you except where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control (see “force majeure” below) the consequences of which we could not have avoided even with all due care or where the minimum number of persons required to operate your holiday has not been reached – in this case we will tell you by the deadline specified. No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time) or if the change made is a minor one. Please also see clause 9.
57 days or more Nil
29-56 days £30
15-28 days £40
0-14 days £50
Compensation will not be payable for infants or children travelling at reduced rates.
57 days or more Nil
29-56 days £10
15-28 days £20
0-14 days £25
Very rarely, we may be forced by "force majeure" (see below) to change or terminate your holiday after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result.
Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage or loss (as more fully described in clause 9(1) below as a result of “force majeure” i.e. any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
Please inform the relevant supplier and our resort representative immediately who will endeavour to put things right. It is strongly recommended that you complete a Holiday Report Form whilst in resort. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to: Customer Relations Department, Amathus Holidays, Preston Travel Group, Suite 401, Durkan House, 155 East Barnet Road, Barnet, Hertfordshire, EN4 8QZ giving your booking reference and all other relevant information. If you fail to follow this simple procedure this may affect your rights under this contract including any compensation you may otherwise have been entitled to.
8. WHAT HAPPENS TO COMPLAINTS
Disputes arising out of, or in connection with, this contract which cannot be amicably settled may be referred to arbitration, if the customer so wishes, under a special Scheme arranged by the Association of British Travel Agents, and administered independently by the Chartered Institute of Arbitrators. The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. Full details will be provided on request or can be obtained from the ABTA website (www.abta.com). The Scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking form. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. The Scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element. The application for arbitration and Statement of Claim must be received by the Chartered Institute of Arbitrators within twelve months of the date of return from the holiday. Outside this time limit arbitration under the Scheme may still be available if the company agrees, but the ABTA Code does not require such agreement. For injury and illness claims, you may like to use ABTA / Chartered Institute of Arbitrators Mediation Procedure. This is a voluntary scheme and requires your tour operator to agree for mediation to go ahead. The aim is to help you resolve your dispute in a quick and cost effective way. Details on request or from www.abta.com.
9. OUR LIABILITY
Package and Accommodation Only Holidays.
(1) Subject to these booking conditions, your holiday arrangements will be performed using reasonable skill and care. Also, as long as they were acting within the course of their employment or carrying out work we had asked them to do, we will be responsible if our employees, servants or suppliers fail to perform your holiday arrangements using reasonable skill and care. Please note that it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. If we, or our employees, servants or suppliers fail perform your holiday arrangements using reasonable skill and care, taking into consideration all relevant factors (for example following the complaints procedure as described in these conditions and the extent to which ours or our employees, servants or suppliers acts or omissions affected the overall enjoyment of your holiday), we will pay you reasonable compensation.
(2) We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description which results from: -
(a)the act(s) and/or omission(s) of the person(s) affected;
(b)the act(s) and/or omission(s) of a third party not connected with the provision of the services contracted for and which were unforeseeable or unavoidable; or
(c)unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or
(d) an event which either ourselves, our employees, agents or suppliers and subcontractors could not, even with all due care, have foreseen or forestalled.
(3) The services and facilities included in your holiday will be deemed to be provided with reasonable skill and care if they comply with any local regulations which apply, or, if there are no applicable local regulations, if they are reasonable when compared to the local standards in practice. The fact that services or facilities fail to comply with local or UK guidance or advice shall not of itself mean that the services or facilities in question have not been provided with reasonable skill and care.
(4) We limit the amount of compensation we may have to pay you if we are found liable under this clause:
(a) loss of and/or damage to any luggage or personal possessions and money,
The maximum amount we will have to pay you in respect of these claims is £25 per person in total because you are assumed to have adequate insurance in place to cover any losses of this kind.
(b) Claims not falling under (a) above or involving injury, illness or death
The maximum amount we will have to pay you in respect of these claims is twice the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your booking.
(c)Claims in respect of international travel by air, sea and rail, or any stay in a hotel
i) The extent of our liability will in all cases be limited as if we were carriers under the appropriate Conventions, which include The Warsaw/Montreal Convention (international travel by air); The Athens Convention (with respect to sea travel); The Berne/Cotif Convention (with respect to rail travel) and The Paris Convention (with respect to hotel arrangements). You can ask for copies of these Conventions from our offices. Please contact us. In addition, you agree that the operating carrier or transport company's own 'Conditions of Carriage' will apply to you on that journey. When arranging transportation for you, we rely on the terms and conditions contained within these international conventions and those 'Conditions of Carriage'. You acknowledge that all of the terms and conditions contained in those 'Conditions of Carriage' form part of your contract with us, as well as with the transport company and that those 'Conditions of Carriage' shall be deemed to be included by reference into this contract.
ii) In any circumstances in which a carrier is liable to you by virtue of the Denied Boarding Regulation 2004, any liability we may have to you under our contract with you, arising out of the same facts, is limited to the remedies provided under the Regulation as if (for this purpose only) we were a carrier.
iii) When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.
Flight Only Bookings
In respect of flight only bookings, we enter into a direct contract with you to ensure that you are protected by CAA ATOL Regulations (see clause 2 above). Our only obligation under that contract is to reserve a seat for you with the airline concerned or such other airline as may be substituted and provide you with a ticket for travel. We have no responsibility or liability for the provision of the actual flight itself or for the acts or omissions of the airline concerned. The airline's terms and conditions of carriage will apply to your contract (copy available on request). Our maximum liability if we are found to be at fault in connection with our obligation to reserve a seat for you and provide you with a ticket for travel as set out above is limited to twice the price of the booking in question. Where a carrier would not be obliged to make any payment to you under the applicable International Convention or Regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are due to receive from the airline for the complaint or claim in question.
Under EU law you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday cost from us or enable you to cancel or change you contracted arrangements with us without charge. It is a condition of our acceptance of liability under this clause that you notify any claim to ourselves and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions.
Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.
Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or (b) any business losses.
We will not accept responsibility for services or facilities which do not form part of our agreement or where they are not advertised in our brochure. For example any excursion you book whilst away, or any service or facility which your hotel or any other supplier agrees to provide for you.
10. PASSPORT, VISA AND IMMIGRATION REQUIREMENTS
A full British passport presently takes approximately 6 weeks to obtain. Requirements may change and you must check the up to date position in good time before departure. Information on health is contained in the Department of Health leaflet T6 (Health Advice for Travellers) available from your local Department of Health office and most Post Offices. For holidays in the EEA you should obtain an EHIC (European Health Insurance Card) prior to departure. The party leader must ensure that all members of the party are in possession of all necessary travel and health documents before departure. We cannot accept any liability if you or any member of your party are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. If you or any member of your party is not a British Citizen or holds a non British passport, you must check passport and visa requirements with the Embassy or Consulate of the country (ies) to or through which you are intending to travel.
11. HOLIDAY CONDUCT
When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without notice to terminate the holiday of the person(s) concerned without compensation or refund. You and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid directly to the hotel manager or other supplier prior to departure from the hotel. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you. We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us.
The prices and offers contained in this catalogue are valid and correct to the best of our knowledge at the time of publication February 2011. All prices and offers are subject to change and errors to correction. If we discover an error in the pricing of the holiday you have ordered, we will tell you and ask whether you wish to continue with the order or cancel it. Please note that in accordance with Air Navigation Orders in order to qualify for infant status, a child must be under 2 years of age on the date of its return flight.
13. CONDITIONS OF SUPPLIERS
Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions Copies of the relevant parts of these terms and conditions are available on request from ourselves or the supplier concerned.
Adequate holiday insurance is essential. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. If you choose to travel without adequate insurance cover, we will not be liable for any losses in respect of which insurance cover would otherwise have been available.
PLEASE NOTE THAT THE FOLLOWING GENERAL INFORMATION FORMS PART OF OUR CONTRACT WITH YOU: -
The Civil Aviation Authority strongly recommends a definite need for increased control over the stowing and securing of cabin baggage. Such action can only be fully effective once hand baggage taken on board passenger flights is kept to a minimum. Small items such as handbags, cameras and duty-free drinks are acceptable but larger items (or if you have not made any allowances in your baggage for purchases abroad) will be refused on board.
CHANGES TO A RETURN FLIGHT
Due to Airline regulations, it is not normally possible to alter flight arrangements once you are in your resort. Curtailment or extension of your stay is usually only possible if you buy a new ticket. If you have to amend your stay due to medical reasons, you may be able to reclaim the costs from your insurers.
PLEASE ALSO NOTE THAT IT IS ESSENTIAL THAT THE INITIAL AND NAME ON YOUR FLIGHT TICKET MATCH THOSE ON THE PASSPORT
At certain periods of the year such as Christmas and Easter holidays, flight seat availability can be scarce. If we cannot secure your seat at the special fare negotiated with each of our airline partners (on which our catalogue holiday prices are based), it may be possible for us to secure your seat at a higher fare for which we would charge a supplement. This best available price will be quoted at the time of booking.
On some internal flights there is a reduced baggage allowance of 15kg. If this sector forms part of a multi or split centre holiday, it will be possible to leave luggage in a safe facility. These details can be confirmed at the time of booking.
FLIGHTS AND TRANSFERS
The responsibility for carriage to and from your UK airport to your holiday accommodation is that of the carrying Airline and other Transport Contractors. In travelling with them, you will be bound by their 'Conditions of Carriage' which under International Agreements limit or exclude their liability to you depending on circumstances. A copy of the relevant Conditions relating to transportation can be obtained from your Travel Agent or from us on request. We are required to bring to your attention the existence of a list of airlines which are subject to an EU operating ban - see European Commission website. We will advise you of your operating airline at the time of booking or as soon as we become aware of it if later. We are not always in a position to confirm the aircraft type and airport of destination which will be used in connection with any confirmed flight. Any change of airline, aircraft type and/or airport of destination will not entitle you to cancel or change to other arrangements without paying our normal charges. If any flight you have booked with us is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline in circumstances which would entitle you to claim compensation against the airli ne under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004, you must pursue the airline for the compensation due to you. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airline's obligations under the Denied Boarding Regulations.
FLIGHT TIMINGS AND DELAYS
Your holiday invoice will indicate the latest planned timings when your booking is confirmed but these are subject to amendment. Latest flight timings will be shown on your tickets which will be dispatched approximately 2 weeks before departure and should be checked very carefully immediately on receipt. However, there occasions when an unforeseen delay can occur. If this happens on your outbound journey, the Airline's staff or agents will inform you of the situation as known. In the event of a flight delay on your outbound/inbound journey the airline concerned respond generally as follows: OVER 2 hours and up to 5 hours = light refreshments/snack. OVER 5 hours and up to 10 hours = main meal. OVER 10 hours = either overnight accommodation or return home for next day flight if possible. If we are advised that there is to be a flight delay of more than four hours before you leave for the airport for your inbound flight, we shall arrange, wherever possible, for you to stay in your resort rather than having to wait at the airport. The above services are always dependent on local availability taking account of the time of day, number of passengers and availability of services. We cannot accept any liability whatsoever for any delay in your flight to or from the UK except as set out in clause 7 of our booking conditions. However in certain circumstances you may be able to make a claim against the airline under the Denied Boarding Regulations or under any insurance policy you have purchased for any adverse effects you or your party may suffer as a result of flight delays.
Bed & Breakfast: Breakfast is Continental unless otherwise stated. A full English Breakfast is available at most hotels but at an extra charge payable locally. Half Board: Breakfast and either lunch or evening meal. Most Hotels offer an evening meal as part of the Half Board basis. However some hotels will offer lunch, and some will give you the choice of either lunch or dinner. Full Board: Breakfast, lunch and evening meal. Please note, no allowance will be made for meals not taken.
HOTEL AND APARTMENT FACILITIES
The following hotel and apartment facilities will usually incur a charge unless otherwise stated in the hotel description: sun-loungers, tennis, squash, table tennis or mini golf, pool table, watersports, entry to disco/night club, gymnasium/ sauna and a la carte meals.
Construction work can create some inconvenience and noise at certain times. We have no control over building developments arising from a resort's growth in popularity. However, if we learn of specific works close to accommodation featured in this catalogue which is likely to materially affect the enjoyment of your holiday, then we will do our best to contact you if there is time before your departure and will supply all such information by post or via your Travel Agent or our View Data Booking System.
The Foreign & Commonwealth Travel Advice Unit may have issued information about your holiday destination. You are advised to check this information on www.fco.gov.
Providing we have received full payment for your holiday we will send you your flight tickets/e-ticket and accommodation vouchers approximately two weeks before your departure. Note: It is your responsibility to ensure that your Passport is valid and meets the Immigration requirements of all countries you plan to visit.
ACCOMMODATION DESCRIPTIONS, FACILITIES AND SAFETY STANDARDS
The descriptions, official star ratings and classifications of the accommodation are based on information supplied by owners, the relevant Tourist Authorities and Inspection by our Agents in the resort area concerned. Also please be aware that when travelling you must accept that standards and regulations whether they be accommodation, safety or hygiene conformto local standards and regulations and not those of the UK. The suppliers we use are required to meet such local standards and where appropriate and possible we work with local suppliers to raise and/or change standards. However, you must still take all reasonable precautions to protect yourself and your party while on holiday with us. Note that for example, fire alarm and fire precaution systems may be different and/or not always present, particularly in older buildings and/or in older city hotels. The design of swimming pools (where lifeguards are often not present), the quality and availability of swimming pool depth markings and the height of balconies also vary greatly so please take care and familiarise yourself and your party with your accommodation as soon as you arrive. Areas around your holiday accommodation and in the resort that do not form part of your booking, for example the sea, beaches, roads, mountains etc. You must therefore also take responsibility and care for yourself, your party and your belongings in these areas. The degree of comfort of your accommodation usually can be judged by the price you pay. The Accommodation featured in our brochure range from a basic studio to the most luxurious five star hotels and it is up to you to decide what amount of comfort you want by the amount you are prepared to pay for your accommodation. During early or late season you may find some of the hotels/self catering apartments or resorts facilities to be closed/unavailable. This may be due to weather conditions, commercial reasons, local licensing laws, religious holidays or other, but please remember that we as a tour operator neither own nor control such facilities/amenities. Air-conditioning or central heating where mentioned in the hotel description, may at the hoteliers' discretion, be available only at certain times of the year or at certain times of the day and in accordance with the fuel saving regulations. Please also note that: 1.Where a room is described as seaview then it means that the sea is visible from the balcony or if no balcony is provided, the view will be from the window. 2.Where a room is described as side seaview then there are restrictions in the view. 3.Basic rooms for which no supplement is charged i.e. Inland View may have a view of local roads or other buildings surrounding the accommodation. No guarantee can therefore be given of the outlook from these rooms. 4.Where reference is made to a 3rd/extra bed in any hotel or apartment this is usually a camp/sofa bed. Also please note that with the addition of extra beds the space of the room is limited and we cannot accept responsibility if you find conditions become cramped or reduce your comfort. 5.Rooms that can accommodate more than three people are rare and only available in a few hotels. Please when making your booking ask your travel agent to contact our reservations department for assistance. 6.Most Hotels provide hand towels and bath towels whilst apartments usually provide hand towels and clients are advised to take their own bath and beach towels. 7.Like most countries and resorts with a restricted rainfall, water preservation is a priority. Water cuts can therefore be expected. Such cuts will normally be very short and you are asked to be tolerant and understanding and endeavour to use water as economically as possible. Electricity cuts although not frequent can also occur, but again any cuts are usually for a short time. Intermittent electricity supplies would affect the availability of other facilities such as hot water.8.Our self-catering accommodation has at least cooking rings (unless a full oven etc. is described under the given accommodation) and a small fridge. You should not therefore expect to prepare full meals. Please also bear in mind that occasionally and due to continuous use by other holidaymakers some items may be missing upon your arrival and/or not everything may be functional. Refer these matters to your local representative and to the proprietors of the accommodation who will replace and/or fix these for you. Show some tolerance to shortcomings and do not allow minor things to upset your holiday. 9.Where an apartment is described as able to accommodate 4 or 6 people this means that it has one or two bedrooms respectively, with 2 camp beds/sofa beds in the lounge/ living room area. This inevitably reduces living space and wardrobe space. This applies to studios when three people are sharing. Advertised special offers such as free room upgrades are subject to availability and are not guaranteed.
Please note, the information and prices shown in this catalogue may have changed by the time you book your holiday. Whilst every effort is made to ensure the accuracy of the brochure and prices at the time of printing, regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen holiday (including the price) with us or your travel agent at the time of booking.
From the 28th week of pregnancy expectant mothers may not be accepted for carriage, however this does vary from airline to airline. Please note: passengers who are pregnant are not allowed to book extra leg room seats for safety reasons.
SPECIAL REQUESTS/MEDICAL CONDITIONS
If you have any special requests, you must advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions on special requests. If you or any member of your party has any medical condition or disability which may affect your holiday or flight or has any special requirements as a result of any medical condition or disability (including any which affect the booking process), please tell us before you confirm your booking so that we can assist you in considering the suitability of the arrangements and/or making the booking. In any event, you must give us full details in writing at the time of booking and whenever any change in the condition or disability occurs. You must also promptly advise us if any medical condition or disability which may affect your holiday or flight develops after your booking has been confirmed. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking or the condition / disability develops after booking, cancel when we become aware of these details.
EXCURSIONS, ACTIVITIES AND GENERAL AREA
We may provide you with information (before departure and/or when you are on holiday) about activities and excursions, which are available in the area you are visiting. We have no involvement in any such activities or excursions, which are neither run, supervised nor controlled in any way by us. They are provided by local operators or other third parties who are entirely independent of us. They do not form any part of your contract with us even where we suggest particular operators/other third parties and/or assist you in booking such activities or excursions in any way and are not governed by the Package Travel, Package Holiday and Package Tours Regulations 1992. We do not have any responsibility or liability whatsoever for anything which may go wrong on a resort booked excursion and cannot accept any liability on any basis in relation to such activities or excursions and the acceptance of liability. contained in our booking conditions will not apply to them. We cannot guarantee accuracy at all times of information given in relation to such activities or excursions or about the area you are visiting generally or that any particular excursion or activity which does not form part of our contract will take place as these services are not under our control. If you feel that any of the activities or excursions referred to in our catalogue, on our website and in our other advertising material which are not part of our contract are vital to the enjoyment of your holiday, write to us immediately and we will tell you the latest known situation. We would also wish to advise you that any such activity may not be covered by your travel insurance (please check prior to taking part in the activity/excursion) If we become aware of any material alterations to area information and/or such outside activities or excursions which can reasonably be expected to affect your decision to book a holiday with us, we will pass on this information at the time of booking.
All prices in our catalogue cover specified booking periods starting from mid-day on the day of travel from the UK to mid-day of the scheduled day of return. If you are travelling on a night flight, regardless of the time you reach your accommodation - which could be the early hours of the following morning - this will count as the first night of the holiday. Similarly, on your return you will be expected to vacate your room at mid-day the day before your return, even though your transfer from the resort may be many hours later. As such, should you want to keep your room until your actual departure time, you should add one 'extra night's' cost when making your booking.
Discounts for children or third adult where shown only apply when one child (under 11 years of age), or an adult (11 years and over), shares with two full paying persons in a room. The discount is applicable to the basic price and room supplements e.g. seaviews etc, but not on any meal or flight supplements.
The Civil Aviation Authority has revised its regulations to permit infants, aged over six months but under three years, to travel on board aircraft in an approved car-type seat for which an additional seat must be booked at the normal child rate. In all cases the seat must be provided by the customers.
WHAT YOUR HOLIDAY PRICE INCLUDES
The prices shown on your Confirmation/Invoice are based on the cost per person for the holiday as booked. The basic 'from prices' shown in the relevant price panel in our brochure include local taxes and all airport security, fuel, currency and VAT charges. All holidays are tailor made by combining component parts that suit your individual requirements. For this reason the prices in this catalogue are FROM prices and to be used as a guide only. You will be advised at the time of booking what is and what is not included in the price as this will vary between each customers reservation. Usually it will include a flight (in-flight meals are not provided by all airlines, please check at time of booking) and the services of a locally appointed representative. Representatives do not always make hotel visits. Accommodation and meals as booked and confirmed by us at the time of booking. Uk departure taxes. Baggage allowance will vary depending on the airline you are booked with, please check your allowance at the time of booking.
WHAT YOUR HOLIDAY COST DOES NOT INCLUDE
a) Transport within the UK and Ireland. b) Holiday Insurance (unless purchased from us). c) Transfers from airport to hotel (unless added as a supplement at time of booking). d) Transfers between resorts on two or multi-centre holidays, unless booked and paid for prior to departure.
e) Any item which is not expressly included in the cost of your holiday. f) £2.50 per person CAA financial protection contribution which will be shown on your confirmation invoice.
We are a data controller for the purposes of the Data Protection Act 1998. In order to process your booking, we need to collect certain personal details from you. These details will include, where applicable, the names and contact details of party members, credit/ debit card or other payment details, information relating to any disability or medical condition which may affect the chosen holiday arrangements and any dietary restrictions which may disclose your religious beliefs. We need to use and pass on your personal details to the companies and organisations who need to know them so that your holiday can be provided (for example your airline, hotel, other supplier, credit/debit card company or bank). Such companies and organisations may be outside the European Union, Norway, Iceland or Liechtenstein if your holiday is to take place or to involves suppliers outside these countries where controls on data protection may not be as stringent as the legal requirements in the UK. The information may also be provided to public authorities such as customs/immigration if required by them or as required by law. We will only pass on information where required in connection with your holiday arrangements or as required by law. In making this booking, you consent to this information being used and passed on as set out in this Data Protection policy. Please note that any information held by your travel agent will be subject to the agency's own data protection policy. Amathus will hold your personal contact details, where collected by us, and may use them to inform you of any special offers or to send you new brochures.
For further information about ABTA, the Code of Conduct and the arbitration service available to you if you have a complaint, contact ABTA, 68-71 Newman Street, London W1T 3AH Tel: 020 7637 2444 or www.abta.com