Booking Conditions
These Booking Conditions, together with our privacy policy and where your holiday is booked via our website, our website terms and conditions of use, together with any other written information we brought to your attention before we confirmed your booking, form the basis of your contract with Preston Travel (CI) Ltd trading as Amathus Holidays Please read them carefully as they set out our respective rights and obligations. In these Booking Conditions
references to "you" and "your" include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred. By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:- 1.He/she has read these terms and conditions and has the authority to and does agree to be bound by them; 2.He/she consents to our use of information in accordance with our Privacy Policy; 3.He/she is over 18 years of age and resident in the United Kingdom and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services.
1. YOUR CONTRACT
A contract will exist between you and us as soon as we issue our confirmation invoice which will be posted/e-mailed to you. English Law will apply to your contract and any matter which arises between us (except as set out below). must be dealt with under the ABTA Arbitration Scheme (see clause 8) or by the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and any matter of any description which arises between us governed by the law of Scotland/Northern Ireland as applicable.
2. FINANCIAL PROTECTION
The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package holidays booked from our brochures and/ or website and for your repatriation in the event of our insolvency. We provide this security by way of a bond held by the Civil Aviation Authority under ATOL number 1272. In respect of all arrangements including flights you will receive a Confirmation invoice from us (or via our authorised agent through which you booked) confirming your arrangements and your protection under our Air Travel Organiser's License. This means that in respect of all arrangements including flights, in the unlikely event of our insolvency, the CAA will ensure that you are not left stranded abroad or will arrange to refund any money you have paid to us for an advance booking except where your contracted arrangements with us do not include transport to and from the UK. In this case, if already abroad, you will be returned to the point where your contracted arrangements with us commenced. For further information, visit the ATOL website at www.atol.org.uk. The price of our flight inclusive arrangements includes the amount of £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices. Not all holiday or travel services offered and sold by us will be protected by the ATOL Scheme. Please ask us to confirm what protection may apply to your booking. We are also a member of the Association of British Travel Agents (ABTA number V6612). If your holiday does not include flights, ABTA will financially protect your holiday in the same way. Please note that some of the links to other sites on our website are to non ABTA sites. The ABTA scheme of financial protection does not apply to these sites.
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
3. HOLIDAY PRICE
We endeavor to ensure that all the information and for prices both on our website and in our catalogue are accurate, however occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before your booking
is confirmed. At the time of booking you must pay a deposit of £175 per person, together with insurance premium if required and an additional deposit of £150.00 for wedding arrangements if applicable. A supplementary deposit maybe required to secure certain arrangements which are non- refundable. The balance of the price of your travel arrangements must be paid no less than eight weeks before your departure date. Payments by credit card Mastercard/Visa) are subject to a handling fee. If all monies are not paid in full and on time (including any surcharge where applicable), we will treat your travel arrangements as cancelled by you and we shall retain your deposit. If we do not cancel straight away because you have promised to make payment, you must pay the cancellation charges shown in clause 5 depending on the date we reasonably treat your booking as cancelled. For flight inclusive bookings, all monies paid to an authorised agent for your holiday with us will be held on our behalf until they are paid to us or refunded to you. The from price of your travel arrangements is based on known hotel rates and transport costs in February 2011 All from prices are shown in UK pounds sterling. Prices valid from February 2011 until publication of any revised edition. Once the price of your chosen holiday has been confirmed at the time of booking, we will, subject to the correction of errors, only increase or decrease it subject to the conditions set out in this clause, if our costs increase or decrease as a result of transportation costs or dues, taxes or fees payable for services such as landing taxes or embarkation or disembarkation fees at ports or airports increasing or decreasing or our costs increase or decrease as a result of any changes in the exchange rates used to calculate the cost of your holiday. We will not impose a surcharge within 30 days of departure. We will absorb any increase in our costs equivalent to 2% or less of the price of your travel arrangements, excluding insurance premiums and any amendment charges. You will be surcharged for the amount over and above that, plus an administration charge of £1 per person together with an amount to cover commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, excluding insurance premiums and any amendment charges, you will have the choice of the options set out in clause 6. Although insurance (where purchased through us) does not form part of any contract with us or of any package we will consider an appropriate refund of insurance premiums paid if you can show that you are unable to
transfer or reuse your policy Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your confirmation invoice. If you do not tell us that you wish to do so within this period of time, we are entitled to assume that you will pay the surcharge. Any surcharge must be paid with the balance of the cost of the holiday or within 14 days of the issue date printed on the surcharge invoice, whichever is the later. A refund will only be payable if the decrease in our costs exceeds
2% as set out above. Where a refund is due, we will pay you the full amount of the decrease in our costs. Refunds will not be paid if any applicable decrease in costs occurs within 30 days of departure. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place. Certain airlines may charge for additional pieces of luggage even though they may be under the required weight. 'From' prices shown represent the lowest available price within each date band.
4. CHANGES BY YOU
We will do our utmost to assist you to make changes but it may not always be possible for changes to be made. Requests for changes must be in writing from the person who made the booking. You must pay an administration fee of £40 per person (maximum £175 per booking), and any further costs we incur or which are imposed by any of our suppliers as a result of the change. Certain travel arrangements (low cost airlines, special class air fares i.e.: Apex Tickets) cannot be changed after a reservation has been made and any alteration request will incur a 100% cancellation charge.
5. CANCELLATION BY YOU
If you wish to cancel your confirmed arrangements, written notification from the person who made the booking must be received at our offices. Since we incur costs in cancelling your travel
arrangements, you will have to pay the applicable cancellation charges shown below. Except as stated below*, where the cancellation charge is shown as a percentage, this is calculated on
the basis of the total cost of the holiday payable by the person(s) cancelling excluding insurance premiums and amendment charges. Insurance premiums and amendment charges are not refundable. Period before departure we receive notification of cancellation. Cancellation charge 56 days or more loss of deposit.
42-55 days 30%.
28-41 days 60%.
8-27 days 90%.
0-7 days or after departure 100%.Certain travel arrangements (low cost airlines, Special class air fares i.e.: Apex Tickets), incur 100% cancellation charges if you cancel at any time after the reservation has been made. For all bookings which include these travel arrangements, the cancellation charges set out in the table above represent a percentage of the total cost of the accommodation, car hire, transfer etc portion of the holiday only. In addition to these, you will also have to pay by way of cancellation charge 100% of the flight element of your holiday irrespective of the period before departure within which the cancellation notice is received. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges (subject to any policy excess).
6. IF WE CHANGE OR CANCEL YOUR HOLIDAY
Occasionally, we have to make changes or correct errors in this catalogue and other details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. Most changes are minor although sometimes we may have to make a significant change. Examples of a minor change are a change of airline, aircraft or ferry type used in the provision of your holiday/flight, an alteration in your outward travel time by less than 12 hours, a change of accommodation to another of the same standard. If we have to make a major change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of:- (a) (for major changes) accepting the changed arrangements. (b) purchasing an alternative holiday/ arrangements from us, of a similar standard to that originally booked if available. if this holiday is in fact cheaper than the original one, we will refund the price difference. (c) cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us. A change of airport within the London airport area (Heathrow, Gatwick, Luton,or Stansted) is not classed as a major change. If we have to make a major change or cancel, we will also pay you the compensation payments set out in the table below depending on the circumstances and when the major change or cancellation is notified to you except where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control (see “force majeure” below) the consequences of which we could not have avoided even with all due care or where the minimum number of persons required to operate your holiday has not been reached – in this case we will tell you by the deadline specified. No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time) or if the change made is a minor one. Please also see clause 9.
MAJOR CHANGES:
57 days or more Nil
29-56 days £30
15-28 days £40
0-14 days £50
Compensation will not be payable for infants or children travelling
at reduced rates.
CANCELLATION:
57 days or more Nil
29-56 days £10
15-28 days £20
0-14 days £25
Very rarely, we may be forced by "force majeure" (see below) to change or terminate your holiday after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result.
FORCE MAJEURE:
Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage or loss (as more fully described in clause 9(1) below as a result of “force majeure” i.e. any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
7. COMPLAINTS
Please inform the relevant supplier and our resort representative immediately who will endeavour to put things right. It is strongly recommended that you complete a Holiday Report Form whilst in
resort. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to: Customer Relations Department, Amathus Holidays, Sapphire House, 22 East Barnet Road, Barnet, Herts EN4 8RQ giving your booking reference and all other relevant information. If you fail to follow this simple procedure this may affect your rights under this contract including any compensation you may otherwise have been entitled to.
8. WHAT HAPPENS TO COMPLAINTS
Disputes arising out of, or in connection with, this contract which cannot be amicably settled may be referred to arbitration, if the customer so wishes, under a special Scheme arranged by the Association of British Travel Agents, and administered independently by the Chartered Institute of Arbitrators. The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. Full details will be provided on request or can be obtained from the ABTA website (www.abta.com). The Scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking form. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. The Scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element. The application for arbitration
and Statement of Claim must be received by the Chartered Institute of Arbitrators within twelve months of the date of return from the holiday. Outside this time limit arbitration under the Scheme may still be available if the company agrees, but the ABTA Code does not require such agreement. For injury and illness claims, you may like to use ABTA / Chartered Institute of Arbitrators Mediation Procedure. This is a voluntary scheme and requires your tour operator to agree for mediation to go ahead. The aim is to help you resolve your dispute in a quick and cost effective way. Details on request or from www.abta.com
9. OUR LIABILITY
Package and Accommodation Only Holidays. (1) Subject to these booking conditions, your holiday arrangements will be performed using reasonable skill and care. Also, as long as they were acting within the course of their employment or carrying out work we had asked them to do, we will be responsible if our employees, servants or suppliers fail to perform your holiday arrangements using reasonable skill and care. Please note that it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. If we, or our employees, servants or suppliers fail perform your holiday arrangements using reasonable skill and care, taking into consideration all relevant factors (for example following the complaints procedure as described in these conditions and the extent to which ours or our employees, servants or suppliers acts or omissions affected the overall enjoyment of your holiday), we will pay you reasonable compensation. (2) We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description which results from: - (a)the act(s) and/or omission(s) of the person(s) affected; (b)the act(s) and/or omission(s) of a third party not connected with the provision of the services contracted for and which were unforeseeable or unavoidable; or (c)unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due
care had been exercised; or (d) an event which either ourselves, our employees, agents or suppliers and subcontractors could not, even with all due care, have foreseen or forestalled. (3) The services and facilities included in your holiday will be deemed to be provided with reasonable skill and care if they comply with any local regulations which apply, or, if there are no applicable
local regulations, if they are reasonable when compared to the local standards in practice. The fact that services or facilities fail to comply with local or UK guidance or advice shall not of itself mean that the services or facilities in question have not been provided with
reasonable skill and care. (4) We limit the amount of compensation we may have to pay you if
we are found liable under this clause: (a) loss of and/or damage to any luggage or personal possessions and money, The maximum amount we will have to pay you in respect of these
claims is £25 per person in total because you are assumed to have adequate insurance in place to cover any losses of this kind. (b) Claims not falling under (a) above or involving injury, illness
or death The maximum amount we will have to pay you in respect of these claims is twice the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your party has not received
any benefit at all from your booking. (c)Claims in respect of international travel by air, sea and rail, or any stay in a hotel i) The extent of our liability will in all cases be limited as if we were carriers under the appropriate Conventions, which include The Warsaw/Montreal Convention (international travel by air); The Athens Convention (with respect to sea travel); The Berne/Cotif Convention (with respect to rail travel) and The Paris Convention (with respect to hotel arrangements). You can ask for copies of these Conventions from our offices. Please contact us. In addition,
you agree that the operating carrier or transport company's own 'Conditions of Carriage' will apply to you on that journey. When arranging transportation for you, we rely on the terms and conditions contained within these international conventions and those 'Conditions of Carriage'. You acknowledge that all of the terms and conditions contained in those 'Conditions of Carriage' form part of your contract with us, as well as with the transport company and that those 'Conditions of Carriage' shall be deemed to be included by reference into this contract. ii) In any circumstances in which a carrier is liable to you by virtue of the Denied Boarding Regulation 2004, any liability we may have to you under our contract with you, arising out of the same facts, is limited to the remedies provided under the Regulation as if (for this purpose only) we were a carrier. iii) When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.
Flight Only Bookings
In respect of flight only bookings, we enter into a direct contract with you to ensure that you are protected by CAA ATOL Regulations (see clause 2 above). Our only obligation under that contract is to reserve a seat for you with the airline concerned or such other airline as may be substituted and provide you with a ticket for travel. We have no responsibility or liability for the provision of the actual flight itself or for the acts or omissions of the airline concerned. The airline's terms
and conditions of carriage will apply to your contract (copy available on request). Our maximum liability if we are found to be at fault in connection with our obligation to reserve a seat for you and provide you with a ticket for travel as set out above is limited to twice the price of the booking in question. Where a carrier would not be obliged to make any payment to you under the applicable International Convention or Regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are due to receive
from the airline for the complaint or claim in question.
10. PASSPORT, VISA AND IMMIGRATION REQUIREMENTS
A full British passport presently takes approximately 6 weeks to obtain. Requirements may change and you must check the up to date position in good time before departure. Information on health
is contained in the Department of Health leaflet T6 (Health Advice for Travellers) available from your local Department of Health office and most Post Offices. For holidays in the EEA you should obtain an EHIC (European Health Insurance Card) prior to departure. The party leader must ensure that all members of the party are in possession of all necessary travel and health documents before departure. We cannot accept any liability if you or any member of your party are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. If you or any member of your party is not a British Citizen or holds a non British passport, you must check passport and visa requirements with the Embassy or Consulate of the country (ies) to or through which you are intending to travel.
11. HOLIDAY CONDUCT
When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without notice to terminate the holiday of the person(s) concerned without compensation or refund. You and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid directly to the hotel manager or other supplier prior to departure from the hotel. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you. We cannot be held responsible for the actions
or behaviour of other guests or individuals who have no connection with your booking arrangements or with us.
12.CATALOGUE ACCURACY
The prices and offers contained in this catalogue are valid and correct to the best of our knowledge at the time of publication February 2011. All prices and offers are subject to change and errors to correction. If we discover an error in the pricing of the holiday you have ordered, we will tell you and ask whether you wish to continue with the order or cancel it. Please note that in accordance with Air Navigation Orders in order to qualify for infant status, a child must be
under 2 years of age on the date of its return flight.
13. CONDITIONS OF SUPPLIERS
Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions Copies of the relevant parts of these terms and conditions are available on request from ourselves or the supplier concerned.
14. INSURANCE
Adequate holiday insurance is essential. Details of a policy suitable to cover the arrangements you book are shown in this brochure If you decide not to purchase this insurance, you must ensure that you make alternative arrangements offering comparable cover. Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. We do not check alternative insurance policies. If you choose to travel without adequate insurance cover, we will not be liable for any losses in respect of which insurance cover would otherwise have
been available.
15. WEBSITE ACCURACY
a) We endeavour to ensure that all the information and prices on our website are accurate, however occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before your booking is confirmed.
We regularly check the information given on our website to ensure that it is as correct and up to date as possible, but the responsibility for making us aware of changes as they happen lies with the relevant supplier and we cannot take responsibility for changes to services or facilities that have not been brought to our attention. Whilst we will do our best to notify you or your travel agent of any changes to your holiday as soon as reasonably possible if there is time before your departure, we will have no other liability to you.
Description of facilities provided at hotels and all information are given in good faith and effort has been made to ensure their accuracy. However, it is possible that hoteliers, restaurateurs, shopkeepers, night club owners etc (over whom we have no control) may wish to maintain, change, improve, reduce or close their facilities, or even take a break themselves, and we cannot accept any responsibility for these changes. For example a swimming pool may be closed for maintenance or empty for cleaning, a discotheque or spa facility may be closed for refurbishment which will then be temporarily or permanently unavailable.
Flight times, carriers and routes are given for guidance only as there may be changes. Final details will be shown on your tickets. Tour, excursion or cruise itineraries may change as a result of local conditions, or due to schedule changes from local suppliers/airlines. Circumstances such as these, or weather conditions, time of year etc., may cause some of the amenities we have described to be unavailable or different from those advertised on our website. When we are told of any significant or long term changes we will always endeavour to update our website information as soon as possible and advise you prior to your departure if there is time to do so, however we cannot accept any responsibility for these changes to your holiday.
b) Whilst we endeavour to ensure that all of the details shown on our website are correct, changes may need to be made to the hotel descriptions and facilities offered, as a result of building works or other circumstances beyond our control. We do therefore reserve the right to make changes to the particulars contained on our website at any time. Should the change be deemed to seriously affect your holiday, we will endeavor to notify you of such changes at the time of booking, or if the changes occur after you have made your booking, as soon as we become aware of any changes, however we will have no other liability to you.
GENERAL INFORMATION
PLEASE NOTE THAT THE FOLLOWING GENERAL INFORMATION FORMS PART OF OUR CONTRACT WITH YOU: -VALIDITY OF BROCHURE
Prices published in this brochure are valid for holidays that depart from February 2011. Prices in this edition supersede any version published previously.
FLIGHTS
The Civil Aviation Authority strongly recommends a definite need for
increased control over the stowing and securing of cabin baggage.
Such action can only be fully effective once hand baggage taken on
board passenger flights is kept to a minimum. Small items such as
handbags, cameras and duty-free drinks are acceptable but larger
items (or if you have not made any allowances in your baggage for
purchases abroad) will be refused on board.
CHANGES TO A RETURN FLIGHT
Due to Airline regulations, it is not normally possible to alter flight arrangements once you are in your resort. Curtailment or extensionof your stay is usually only possible if you buy a new ticket. If you have to amend your stay due to medical reasons, you may be able to reclaim the costs from your insurers.
PLEASE ALSO NOTE THAT IT IS ESSENTIAL THAT THE INITIAL AND NAME ON YOUR FLIGHT TICKET MATCH THOSE ON THE PASSPORT FLIGHT AVAILABILITY.
At certain periods of the year such as Christmas and Easter holidays, flight seat availability can be scarce. If we cannot secure your seat at the special fare negotiated with each of our airline partners (on which our catalogue holiday prices are based), it may be possible for us to secure your seat at a higher fare for which we would charge a supplement. This best available price will be quoted at the time of booking.
INTERNAL FLIGHTS
On some internal flights there is a reduced baggage allowance of 15kg. If this sector forms part of a multi or split centre holiday, it will be possible to leave luggage in a safe facility. These details can be confirmed at the time of booking.
FLIGHTS AND TRANSFERS
The responsibility for carriage to and from your UK airport to your holiday accommodation is that of the carrying Airline and other Transport Contractors. In travelling with them, you will be bound by their 'Conditions of Carriage' which under International Agreements limit or exclude their liability to you depending on circumstances. A copy of the relevant Conditions relating to transportation can be obtained from your Travel Agent or from us on request. We are required to bring to your attention the existence of a list of airlines which are subject to an EU operating ban - see European Commission website. We will advise you of your operating airline at the time of booking or as soon as we become aware of it if later. We are not always in a position to confirm the aircraft type and airport of destination which will be used in connection with any confirmed flight. Any change of airline, aircraft type and/or airport of destination will not entitle you to cancel or change to other arrangements without paying our normal charges. If any flight you have booked with us is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline in circumstances which would entitle you to claim compensation against the airline under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004, you must pursue the airline for the compensation due to you. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied
boarding. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airline's obligations under the Denied Boarding Regulations.
FLIGHT TIMINGS AND DELAYS
Your holiday invoice will indicate the latest planned timings when
your booking is confirmed but these are subject to amendment.
Latest flight timings will be shown on your tickets which will be
dispatched approximately 2 weeks before departure and should
be checked very carefully immediately on receipt. However,
there occasions when an unforeseen delay can occur. If this
happens on your outbound journey, the Airline's staff or agents
will inform you of the situation as known. In the event of a flight
delay on your outbound/inbound journey the airline concerned
respond generally as follows: OVER 2 hours and up to 5 hours
= light refreshments/snack. OVER 5 hours and up to 10 hours =
main meal. OVER 10 hours = either overnight accommodation
or return home for next day flight if possible. If we are advised
that there is to be a flight delay of more than four hours before
you leave for the airport for your inbound flight, we shall arrange,
wherever possible, for you to stay in your resort rather than having
to wait at the airport. The above services are always dependent
on local availability taking account of the time of day, number of
passengers and availability of services. We cannot accept any
liability whatsoever for any delay in your flight to or from the UK
except as set out in clause 7 of our booking conditions. However
in certain circumstances you may be able to make a claim against
the airline under the Denied Boarding Regulations or under any
insurance policy you have purchased for any adverse effects you
or your party may suffer as a result of flight delays.
BOARD BASIS
Bed & Breakfast: Breakfast is Continental unless otherwise stated.
A full English Breakfast is available at most hotels but at an extra
charge payable locally. Half Board: Breakfast and either lunch or
evening meal. Most Hotels offer an evening meal as part of the Half
Board basis. However some hotels will offer lunch, and some will
give you the choice of either lunch or dinner. Full Board: Breakfast,
lunch and evening meal.
Please note, no allowance will be made for meals not taken.
HOTEL AND APARTMENT FACILITIES
The following hotel and apartment facilities will usually incur a charge
unless otherwise stated in the hotel description: sun-loungers,
tennis, squash, table tennis or mini golf, pool table, watersports,
entry to disco/night club, gymnasium/ sauna and a la carte meals.
RESORT DEVELOPMENT
Construction work can create some inconvenience and noise at
certain times. We have no control over building developments
arising from a resort's growth in popularity. However, if we learn of
specific works close to accommodation featured in this catalogue
which is likely to materially affect the enjoyment of your holiday,
then we will do our best to contact you if there is time before your
departure and will supply all such information by post or via your
Travel Agent or our View Data Booking System.
TRAVEL ADVICE:
The Foreign & Commonwealth Travel Advice Unit may have issued
information about your holiday destination. You are advised to check
this information on www.fco.gov.
INSURANCE
Our booking conditions require you to obtain adequate holiday
insurance. Protection against the majority of incidents that can spoil
a holiday. For your complete peace of mind, we have negotiated
competitive holiday insurance provided by Ketteridge Group
Limited (Registered in England & Wales (Cardiff), and authorised
and regulated by the Financial Services Authority - Registration No.
308474). The Ketteridge Group are one of the UK's leading Travel
Insurance Specialists, and underwritten by Templeton Insurance
Limited (incorporated on the Isle of Man and authorised and
regulated by the Isle of Man Government Insurance & Pensions
Authority). Our policy offers a unique combination of service, cover
and security for the holidaymaker.
TRAVEL DOCUMENTS:
Providing we have received full payment
for your holiday we will send you your flight tickets/e-ticket and
accommodation vouchers approximately two weeks before your
departure. Note: It is your responsibility to ensure that your Passport
is valid and meets the Immigration requirements of all countries you
plan to visit.
ACCOMMODATION DESCRIPTIONS, FACILITIES AND
SAFETY STANDARDS
The descriptions, official star ratings and classifications of the
accommodation are based on information supplied by owners,
the relevant Tourist Authorities and Inspection by our Agents in the
resort area concerned. Also please be aware that when travelling
you must accept that standards and regulations whether they be
accommodation, safety or hygiene conformto local standards
and regulations and not those of the UK. The suppliers we use
are required to meet such local standards and where appropriate
and possible we work with local suppliers to raise and/or change
standards. However, you must still take all reasonable precautions
to protect yourself and your party while on holiday with us. Note
that for example, fire alarm and fire precaution systems may be
different and/or not always present, particularly in older buildings
and/or in older city hotels. The design of swimming pools (where
lifeguards are often not present), the quality and availability of
swimming pool depth markings and the height of balconies also
vary greatly so please take care and familiarise yourself and your
party with your accommodation as soon as you arrive. Areas
around your holiday accommodation and in the resort that do not
form part of your booking, for example the sea, beaches, roads,
mountains etc. You must therefore also take responsibility and
care for yourself, your party and your belongings in these areas.
The degree of comfort of your accommodation usually can be
judged by the price you pay. The Accommodation featured in our
brochure range from a basic studio to the most luxurious five star
hotels and it is up to you to decide what amount of comfort you want
by the amount you are prepared to pay for your accommodation.
During early or late season you may find some of the hotels/self
catering apartments or resorts facilities to be closed/unavailable.
This may be due to weather conditions, commercial reasons, local
licensing laws, religious holidays or other, but please remember
that we as a tour operator neither own nor control such facilities/
amenities. Air-conditioning or central heating where mentioned in
the hotel description, may at the hoteliers' discretion, be available
only at certain times of the year or at certain times of the day and
in accordance with the fuel saving regulations. Please also note
that: 1.Where a room is described as seaview then it means that
the sea is visible from the balcony or if no balcony is provided, the
view will be from the window. 2.Where a room is described as side
seaview then there are restrictions in the view. 3.Basic rooms for
which no supplement is charged i.e. Inland View may have a view
of local roads or other buildings surrounding the accommodation.
No guarantee can therefore be given of the outlook from these
rooms. 4.Where reference is made to a 3rd/extra bed in any hotel
or apartment this is usually a camp/sofa bed. Also please note
that with the addition of extra beds the space of the room is limited
and we cannot accept responsibility if you find conditions become
cramped or reduce your comfort. 5.Rooms that can accommodate
more than three people are rare and only available in a few hotels.
Please when making your booking ask your travel agent to contact
our reservations department for assistance. 6.Most Hotels provide
hand towels and bath towels whilst apartments usually provide
hand towels and clients are advised to take their own bath and
beach towels. 7.Like most countries and resorts with a restricted
rainfall, water preservation is a priority. Water cuts can therefore be
expected. Such cuts will normally be very short and you are asked
to be tolerant and understanding and endeavour to use water as
economically as possible. Electricity cuts although not frequent
can also occur, but again any cuts are usually for a short time.
Intermittent electricity supplies would affect the availability of other
facilities such as hot water.8.Our self-catering accommodation has
at least cooking rings (unless a full oven etc. is described under
the given accommodation) and a small fridge. You should not
therefore expect to prepare full meals. Please also bear in mind that
occasionally and due to continuous use by other holidaymakers some items may be missing upon your arrival and/or not everything
may be functional. Refer these matters to your local representative
and to the proprietors of the accommodation who will replace and/or
fix these for you. Show some tolerance to shortcomings and do not
allow minor things to upset your holiday. 9.Where an apartment is
described as able to accommodate 4 or 6 people this means that it
has one or two bedrooms respectively, with 2 camp beds/sofa beds
in the lounge/ living room area. This inevitably reduces living space
and wardrobe space. This applies to studios when three people are
sharing. Advertised special offers such as free room upgrades are
subject to availability and are not guaranteed.
Please note, the information and prices shown in this catalogue
may have changed by the time you book your holiday. Whilst every
effort is made to ensure the accuracy of the brochure and prices
at the time of printing, regrettably errors do occasionally occur.
You must therefore ensure you check all details of your chosen
holiday (including the price) with us or your travel agent at the time
of booking.
PREGNANCY
From the 28th week of pregnancy expectant mothers may not be
accepted for carriage, however this does vary from airline to airline.
Please note: passengers who are pregnant are not allowed to book
extra leg room seats for safety reasons.
SPECIAL REQUESTS/MEDICAL CONDITIONS
If you have any special requests, you must advise us at the time
of booking. Although we will endeavour to pass any reasonable
requests on to the relevant supplier, we regret we cannot guarantee
any request will be met. Failure to meet any special request will not
be a breach of contract on our part. Confirmation that a special
request has been noted or passed on to the supplier or the inclusion
of the special request on your confirmation invoice or any other
documentation is not confirmation that the request will be met.
Unless and until specifically confirmed, all special requests are
subject to availability. We regret we cannot accept any conditional
bookings, i.e. any booking which is specified to be conditional
on the fulfilment of a particular request. All such bookings will be
treated as “standard” bookings subject to the above provisions on
special requests. If you or any member of your party has any medical
condition or disability which may affect your holiday or flight or has
any special requirements as a result of any medical condition or
disability (including any which affect the booking process), please
tell us before you confirm your booking so that we can assist you
in considering the suitability of the arrangements and/or making
the booking. In any event, you must give us full details in writing at
the time of booking and whenever any change in the condition or
disability occurs. You must also promptly advise us if any medical
condition or disability which may affect your holiday or flight
develops after your booking has been confirmed. If we reasonably
feel unable to properly accommodate the particular needs of
the person concerned, we must reserve the right to decline their
reservation or, if full details are not given at the time of booking or
the condition / disability develops after booking, cancel when we become aware of these details.
EXCURSIONS, ACTIVITIES AND GENERAL AREA
We may provide you with information (before departure and/or
when you are on holiday) about activities and excursions, which are
available in the area you are visiting. We have no involvement in any
such activities or excursions, which are neither run, supervised nor
controlled in any way by us. They are provided by local operators
or other third parties who are entirely independent of us. They do
not form any part of your contract with us even where we suggest
particular operators/other third parties and/or assist you in booking
such activities or excursions in any way and are not governed by the
Package Travel, Package Holiday and Package Tours Regulations
1992. We do not have any responsibility or liability whatsoever for
anything which may go wrong on a resort booked excursion and
cannot accept any liability on any basis in relation to such activities
or excursions and the acceptance of liability. contained in our
booking conditions will not apply to them. We cannot guarantee
accuracy at all times of information given in relation to such activities
or excursions or about the area you are visiting generally or that
any particular excursion or activity which does not form part of our
contract will take place as these services are not under our control.
If you feel that any of the activities or excursions referred to in our
catalogue, on our website and in our other advertising material
which are not part of our contract are vital to the enjoyment of your
holiday, write to us immediately and we will tell you the latest known
situation. We would also wish to advise you that any such activity
may not be covered by your travel insurance (please check prior
to taking part in the activity/excursion) If we become aware of any
material alterations to area information and/or such outside activities
or excursions which can reasonably be expected to affect your
decision to book a holiday with us, we will pass on this information
at the time of booking.
HOLIDAY DURATIONS:
All prices in our catalogue cover specified booking periods
starting from mid-day on the day of travel from the UK to mid-day
of the scheduled day of return. If you are travelling on a night flight,
regardless of the time you reach your accommodation - which could
be the early hours of the following morning - this will count as the first
night of the holiday. Similarly, on your return you will be expected to
vacate your room at mid-day the day before your return, even though
your transfer from the resort may be many hours later. As such,
should you want to keep your room until your actual departure time,
you should add one 'extra night's' cost when making your booking.
DISCOUNTS:
Discounts for children or third adult where shown only apply when
one child (under 11 years of age), or an adult (11 years and over),
shares with two full paying persons in a room. The discount is
applicable to the basic price and room supplements e.g. seaviews
etc, but not on any meal or flight supplements.
INFANTS:
The Civil Aviation Authority has revised its regulations to permit
infants, aged over six months but under three years, to travel on
board aircraft in an approved car-type seat for which an additional
seat must be booked at the normal child rate. In all cases the seat must be provided by the customers.
WHAT YOUR HOLIDAY PRICE INCLUDES:
The prices shown on your Confirmation/Invoice are based on the
cost per person for the holiday as booked. The basic 'from prices'
shown in the relevant price panel in our brochure include local taxes
and all airport security, fuel, currency and VAT charges. All holidays
are tailor made by combining component parts that suit your
individual requirements. For this reason the prices in this catalogue
are FROM prices and to be used as a guide only. You will be advised
at the time of booking what is and what is not included in the price
as this will vary between each customers reservation. Usually it will
include a flight (in-flight meals are not provided by all airlines, please
check at time of booking) and the services of a locally appointed
representative. Representatives do not always make hotel visits.
Accommodation and meals as booked and confirmed by us at the
time of booking. Uk departure taxes. Baggage allowance will vary
depending on the airline you are booked with, please check your
allowance at the time of booking.
WHAT YOUR HOLIDAY COST DOES NOT INCLUDE:
a) Transport within the UK and Ireland. b) Holiday Insurance (unless
purchased from us). c) Transfers from airport to hotel (unless added
as a supplement at time of booking). d) Transfers between resorts
on two or multi-centre holidays, unless booked and paid for prior
to departure.
e) Any item which is not expressly included in the cost of your
holiday.
f) £2.50 per person CAA financial protection contribution which will
be shown on your confirmation invoice.
DATA PROTECTION
We are a data controller for the purposes of the Data Protection
Act 1998. In order to process your booking, we need to collect
certain personal details from you. These details will include, where
applicable, the names and contact details of party members, credit/
debit card or other payment details, information relating to any
disability or medical condition which may affect the chosen holiday
arrangements and any dietary restrictions which may disclose your
religious beliefs. We need to use and pass on your personal details
to the companies and organisations who need to know them so that
your holiday can be provided (for example your airline, hotel, other
supplier, credit/debit card company or bank). Such companies
and organisations may be outside the European Union, Norway,
Iceland or Liechtenstein if your holiday is to take place or to involves
suppliers outside these countries where controls on data protection
may not be as stringent as the legal requirements in the UK. The
information may also be provided to public authorities such as
customs/immigration if required by them or as required by law. We
will only pass on information where required in connection with your
holiday arrangements or as required by law. In making this booking,
you consent to this information being used and passed on as set
out in this Data Protection policy. Please note that any information
held by your travel agent will be subject to the agency's own data
protection policy. Amathus will hold your personal contact details,
where collected by us, and may use them to inform you of any
special offers or to send you new brochures.
must be provided by the customers.